faq
- About us
- Contact Us
- SHIPPING
- REFUND
- Payment Method
- PRIVACY POLICY
- TERMS OF SERVICE
About us
OUR STORY
The idea of opening a kids products online store started to take root in Bella's heart when she came home late again to miss the bedtime with her little kid. She felt so sorry again and wondered if there was something she could do at home so that she could take care of her kid at the same time. "Why not start with something I am familiar with?" So KidHoney was born.
OUR AIM
KidHoney offers you a wide range of kids products from cute and skin-friendly clothing to high quality and safe baby toys, namely boys clothes, girls clothes, baby clothes, maternity clothes and matching outfits. As globalization becomes a consensus, KidHoney commits to mixing the main elements of mainstream all around the world. All the products and vendors are meticulously selected by Bella and her team.
OUR PROMISE
At KidHoney, we believe that even we could not see each other in person, you could sense our sincerity from any details. There is a long way for us to satisfy each of our customers, but we will never stop trying our effort to improve any aspect of our service.
If you have any questions, please feel free to contact us via email: service@KidHoney.com.
Contact Us
If you have any problems while you are shopping at www.KidHoney.com, you can contact us by the following methods:
(Tips: Customer Service Period: 9:30 AM to 6:30 PM (GMT +08:00)
Website: www.KidHoney.com
Email: service@KidHoney.com
Facebook Messager: Contact 9:30 AM to 6:30 PM (GMT +08:00)
SHIPPING
SHIPPING INFORMATION
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Worldwide shipping fee:
Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 5-10 working days after the order is placed.
Kidhoney logistics price:
Standard Shipping: $6.99 (shipping time: 7-15 working days);
Better Shipping: $15 (shipping time: 5-12 working days);
Fast Shipping: $23 (shipping time: 3-8 working days);
PS: The above shipping time does not include preparing time.
In this clause, we only describe the shipping time under normal circumstances. In the event of force majeure, the shipping time limit cannot be guaranteed, such as earthquakes, tsunami, COVID-19, etc. The shipping time may change, which depends on the logistics situation of the user's location and society. Please understand the situation.
REFUND
Customs Duty Policy
Customs duty was charged by local customs,we never know if customer should go to Clearance of Customs Duties before customer receive order, and the price of our order is tariff-free, so customs duty needs to be paid by the customer.
Refund Policy
Cancellation
Thank you for making an order on our website. KidHoney accept free order cancellation within 24 hours after placing the order, if the order exceeds 24 hours, we will refund you 75% of the order value if you want to cancel the order. (Notice: order with discount can not be cancelled. The discount includes but not limited to orders over xx get xx off, the x pieces get x off. ) If the order is cancelled, you will get the refund. We cannot cancel the order if the product is already shipped out.
RETURN POLICY
KidHoney General Item Return Policy - In most cases, items shipped from KidHoney can be returned within 4 days after receiving the product. (Notice: order with discount can not be returned. You could change it. The discount includes but not limited to orders over xx get xx off, the x pieces get x off. ) You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. (underwear and shapewear cannot get return and exchange)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
No restocking fee to be charged to the consumers for the return of a product.
We will reissue the package for free if we ship to wrong delivery address or loss of goods because of our reason.
If you're not 100% satisfied with the items you received, we can exchange goods but customers have to bare the shipping costs.
If customer want to return the goods they have not been used. After we receiving the returned goods, we can refund the price of your products. (Retrun shipping fee need to bare by buyer, and there might cause tax, should bare by buyer also.)
Order can not be canceled once the goods are dispatched.
The loss of package caused by address problem and refusal to sign , we can deliver the goods again after customer supplementary the logistics fee .
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
What if my package is refused or not delivered?
The loss of package caused by address problem and refusal to sign , we can deliver the goods again after customer supplementary the logistics fee .
What if my package is refused or not delivered?
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and a 20% restocking fee will be deducted from the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@KidHoney.com
Payment Method
PAY WITH CREDIT/DEBIT CARD
The available credit card options are listed above.
PAY WITH PAYPAL
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
PRIVACY POLICY
PRIVACY POLICY
Our tough security and privacy policy keeps your trusted information safe and private. Information can only be accessed by staff to assist you, access is only available to third parties if you have given written permission or is to assist in criminal investigations. KidHoney is the sole owner of information collected on this site and we guarantee that we will not sell, share, or rent your information to any outside parties.
COLLECTING INFORMATION
By using KidHoney you authorize us to collect, store and use your personal information to
. Process your orders;
. Process your membership registration;
. Assist you in a customer service enquiries;
. Send you promotional material;
. Identify you on our forums;
. Assist in calculating commissions for; affiliate, dropship, wholesale or review programs;
. Verify your identity with our payment partners.
WHAT INFORMATION DO WE COLLECT AND STORE?
Registered email/ password /nickname/ IP address/ the date and time/ browser and operating system/ the URL you requested/ your PayPal email / your PayPal shipping address and other information. Some examples of why we need this information include assisting in pre orders, delivery, payment verification, promotions and newsletters, statistics on website use to aid in improving our customer experience and offering the most popular products. To contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website. If you no longer want to receive our newsletter, you can click the unsubscribe link.
Note: No one other than yourself can access your password, including our staff.
TERMS OF SERVICE
OVERVIEW