Contact Banner

Store banner
  1. Home
  2. faq

faq

  • About us
  • Contact Us
  • SHIPPING
  • REFUND
  • Payment Method
  • PRIVACY POLICY
  • TERMS OF SERVICE

About us

OUR STORY

The idea of opening a kids products online store started to take root in Bella's heart when she came home late again to miss the bedtime with her little kid. She felt so sorry again and wondered if there was something she could do at home so that she could take care of her kid at the same time. "Why not start with something I am familiar with?" So KidHoney was born.

 

OUR AIM

KidHoney offers you a wide range of kids products from cute and skin-friendly clothing to high quality and safe baby toys, namely boys clothes, girls clothes, baby clothes, maternity clothes and matching outfits. As globalization becomes a consensus, KidHoney commits to mixing the main elements of mainstream all around the world. All the products and vendors are meticulously selected by Bella and her team.


OUR PROMISE

At KidHoney, we believe that even we could not see each other in person, you could sense our sincerity from any details. There is a long way for us to satisfy each of our customers, but we will never stop trying our effort to improve any aspect of our service.

 

 

If you have any questions, please feel free to contact us via email: service@KidHoney.com.

Contact Us

 If you have any problems while you are shopping at www.KidHoney.com, you can contact us by the following methods:

(Tips: Customer Service Period: 9:30 AM to 6:30 PM (GMT +08:00)

Website: www.KidHoney.com

Email: service@KidHoney.com

Facebook Messager: Contact 9:30 AM to 6:30 PM (GMT +08:00)

SHIPPING

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

Worldwide shipping fee:

Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 5-10 working days after the order is placed.


Kidhoney logistics price:

Standard Shipping: $6.99 (shipping time: 7-15 working days);

Better Shipping: $15 (shipping time: 5-12 working days);

Fast Shipping: $23 (shipping time: 3-8 working days);

 

PS: The above shipping time does not include preparing time.

In this clause, we only describe the shipping time under normal circumstances. In the event of force majeure, the shipping time limit cannot be guaranteed, such as earthquakes, tsunami, COVID-19, etc. The shipping time may change, which depends on the logistics situation of the user's location and society. Please understand the situation.

 

REFUND

 Customs Duty Policy

Customs duty was charged by local customs,we never know if customer should go to Clearance of Customs Duties before customer receive order, and the price of our order is tariff-free, so customs duty needs to be paid by the customer.

Refund Policy

Cancellation
Thank you for making an order on our website. KidHoney accept free order cancellation within 24 hours after placing the order, if the order exceeds 24 hours, we will refund you 75% of the order value if you want to cancel the order. (Notice: order with discount can not be cancelled. The discount includes but not limited to orders over xx get xx off, the x pieces get x off. ) If the order is cancelled， you will get the refund. We cannot cancel the order if the product is already shipped out.

RETURN POLICY
KidHoney General Item Return Policy - In most cases, items shipped from KidHoney can be returned within 4 days after receiving the product.  (Notice: order with discount can not be returned. You could change it. The discount includes but not limited to orders over xx get xx off, the x pieces get x off. ) You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. (underwear and shapewear cannot get return and exchange)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
No restocking fee to be charged to the consumers for the return of a product.
We will reissue the package for free if we ship to wrong delivery address or loss of goods because of our reason.
If you're not 100% satisfied with the items you received, we can exchange goods but customers have to bare the shipping costs.
If customer want to return the goods they have not been used. After we receiving the returned goods, we can refund the price of your products. (Retrun shipping fee need to bare by buyer, and there might cause tax, should bare by buyer also.)
Order can not be canceled once the goods are dispatched.
The loss of package caused by address problem and refusal to sign , we can deliver the goods again after customer supplementary the logistics fee .

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.

What if my package is refused or not delivered?

The loss of package caused by address problem and refusal to sign , we can deliver the goods again after customer supplementary the logistics fee .

What if my package is refused or not delivered?
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and a 20% restocking fee will be deducted from the refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@KidHoney.com

Payment Method

 

 

PAY WITH CREDIT/DEBIT CARD

The available credit card options are listed above.

Please note that KidHoney does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

PAY WITH PAYPAL

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.Through PayPal, you can pay with credit card, debit card, or bank account balance.You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

PRIVACY POLICY

 PRIVACY POLICY

Our tough security and privacy policy keeps your trusted information safe and private. Information can only be accessed by staff to assist you, access is only available to third parties if you have given written permission or is to assist in criminal investigations. KidHoney is the sole owner of information collected on this site and we guarantee that we will not sell, share, or rent your information to any outside parties.

COLLECTING INFORMATION
By using KidHoney you authorize us to collect, store and use your personal information to
. Process your orders;
. Process your membership registration;
. Assist you in a customer service enquiries;
. Send you promotional material;
. Identify you on our forums;
. Assist in calculating commissions for; affiliate, dropship, wholesale or review programs;
. Verify your identity with our payment partners.

WHAT INFORMATION DO WE COLLECT AND STORE?
Registered email/ password /nickname/ IP address/ the date and time/ browser and operating system/ the URL you requested/ your PayPal email / your PayPal shipping address and other information. Some examples of why we need this information include assisting in pre orders, delivery, payment verification, promotions and newsletters, statistics on website use to aid in improving our customer experience and offering the most popular products. To contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website. If you no longer want to receive our newsletter, you can click the unsubscribe link.

Note: No one other than yourself can access your password, including our staff.

TERMS OF SERVICE

 OVERVIEW

 
This website is operated by.KidHoney. Throughout the site, the terms “we”, “us” and “our” refer to KidHoney. KidHoney offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
 
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
 
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
 
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
 
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
 
Customers will only be charged once for shipping costs (this includes returns) at our store, and No-restocking to be charged to the consumers for the return of the product.
 
SECTION 1 - ONLINE STORE TERMS
 
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
 
SECTION 2 - GENERAL CONDITIONS
 
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
 
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
 
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
 
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
 
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
 
SECTION 5 - PRODUCTS OR SERVICES
 
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
 
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
 
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
 
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
 
For more detail, please review our Returns Policy.
 
Questions about the Terms of Service should be sent to us at service@KidHoney.com